Terms of Use

Jedox Privacy Statement

Effective date: 01 March 2018

WE RESPECT YOUR PRIVACY

We respect your right to Privacy and this document explains how Jedox collect and use your personal data through your interactions with us. “Personal Data” is a set of information that when put together identifies an individual and is known as “Personally Identifiable Information” (PII).

Jedox will never collect or use your data without your consent. If consent is given, we also give you the opportunity for the “right to be forgotten” at any time either through our webservices or support services

HOW WE COLLECT YOUR PERSONAL DATA

Jedox collect your data to provide you with the best experience of our products. We collect your personal data in a variety of ways:

  • When you access our website through the sign-up process to trial our products. During this sign-up process you can choose what information you receive and make changes to this at any time.
  • In person during promotional events,
  • Through sales, pre-sales and consulting
  • Support purposes if it is not possible to provide test data

WHAT PERSONAL DATA WE COLLECT

We collect your personal data to provide you with the best experience of our products and services.

We may use your personal data for marketing purposes with your consent during the sign-up process and here you can choose whether you wish to receive promotional communications, mailings, newsletters, product updates and/or links to webinars. We may collect the following information from you for marketing purposes

  • Name
  • Company address
  • Company contact number
  • Email
  • Company name
  • Number of employees
  • Information about goods/services ordered, viewed or trialed
  • Management Level
  • Department
  • Industry

For support purposes we only collect the data that you have approved through our contractual agreement.

HOW WE USE THE PERSONAL DATA PROVIDED

Providing and improving our products. We use data to provide and improve the products we offer and perform essential business operations. This includes operating our products, maintaining and improving the performance of our products, developing new features, and providing customer support. Examples of such uses include the following:

  • Providing the Products. We use data to tailor our product based on your organisational requirements.
  • Customer support. We use data to diagnose product problems and provide other customer care and support services where test data cannot be provided
  • Product Improvement. We use data to continually improve our products, including adding new features or capabilities.,
  • Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

When processing personal data, we shall comply with all applicable data protection legislation and applicable recommendations by Data Protection Authorities or other competent authorities and shall keep ourselves updated on and comply with any changes in such legislation and/or recommendations

REASONS WE SHARE PERSONAL DATA

We share the personal data provided with your consent or as necessary to provide any product you have requested or authorized for:

  • partners working on our behalf,
  • Jedox support teams or suppliers working on behalf of Jedox,
  • to protect customers and/or lives,
  • to maintain security of our product and the rights of our property,
  • when required by law.

HOW TO ACCESS & CONTROL YOUR PERSONAL DATA

You can view, edit, or delete your personal data at any time by:

  • sending an email to marketing@jedox.com where you have solely signed up for product trial and/or information purposes.
  • sending an email to support@jedox.com where you have entered into a contractual agreement with Jedox to provide you our product and services.

SECURITY OF YOUR DATA

We take reasonable steps to protect your data by ensuring we have internal and external technical and organizational measures in place following the ISO27001 standard and data protection legislation. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.

The measures at least take into consideration:

  • existing technical possibilities;
  • the risks associated with the processing of personal data; and
  • the sensitivity of the personal data which is processed.

Please refer to our Website Data Protection policy for information on our measures for website security.

CHANGES TO THIS STATEMENT

We may update this privacy statement to reflect changes under applicable data protection legislation and/or Jedox Information Security practices. We encourage you to periodically review this page for the latest information on our privacy measures.